Frequently Asked Questions

Basics

 

Personalized Multivitamin

Situational Supplements

Account/Subscription

Orders

Other

What is Vous Vitamin?

Vous Vitamin uses information about your lifestyle to generate the optimal personalized all in one vitamin blend that is unique to your needs. We ship your monthly subscription straight to your door, taking the guesswork and hassle out of vitamin shopping. Find out what our doctors recommend for your unique needs: take our personalized vitamin quiz here!

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Who’s the team behind Vous Vitamin?

Vous Vitamin was founded by Dr. Romy Block, an endocrinologist, and Dr. Arielle Levitan, an internist, who saw the inadequate and often dangerous products available in the vitamin and supplement market. They became determined to create a product their patients could trust. Using their combined 35+ years of clinical experience and evidence-based scientific research, they built a company committed to quality, honesty, and transparency. Drs. Block and Levitan are authors of the award-winning book, The Vitamin Solution: Two Doctors Clear the Confusion About Vitamins and Your Health.

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Why is Vous Vitamin superior over other vitamin subscriptions?

Vous Vitamin is the only doctor-driven company that offers personalized vitamin solutions in one pill. Our premium line of Personalized Multivitamins is of the highest quality: medically sound and based on scientific research about the effective use of vitamins. Our products contain only the raw ingredients we find to be safe and useful. We have eliminated many of the fillers and harmful ingredients found in off the shelf products. Our pills are well-tolerated and our Personalized Multivitamin regimen consists of two easy-to-swallow tablets daily. They are ideally taken with a full glass of water and a meal and can be taken together, or at different times during the day for optimal absorption. All products are gluten-free, non-GMO, dairy-free and void of any meat or dairy products.

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Where are you located?

Our company is located in the northern suburbs of Chicago.

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How can I get started with my vitamin subscription?

Get to know us by exploring our site, then take our personalized vitamin survey so we can get to know you! No commitment needed—you can decide to opt in for a 1-month trial, and if you love the difference you’re feeling, you can extend your subscription. Or, start your subscription today with the option to cancel anytime.

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Where do you ship to?

We ship anywhere in the United States, including Hawaii and Alaska.

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How can I contact you if I have further questions about your custom vitamins?

Please contact us with any questions you may have. We are happy to assist you in any way possible. Simply send us an email at customerserv@vousvitamin.com. Our knowledgeable and courteous staff are here to help, and your feedback is important to us.

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How does Vous give back?

Vous Vitamin donates to charitable organizations that align with our mission. We are excited to continue to partner with community-oriented organizations in the future.

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Why Personalized Multivitamins? Why can’t I just buy an over-the-counter multivitamin from the drugstore?

The role of the standard multivitamin is being redefined. Many of the supplements on the market today far exceed recommended nutrient dosages. Some contain too much Vitamin A, and many consist of unnecessary and potentially harmful ingredients, such as heavy metals. Likewise, the US Preventative Task Force has not recommended regular use of certain supplements whatsoever, citing insufficient data to justify use. Most of us lack vitamin D and iron; we may note symptoms of nutritional deficiencies like hair loss or fatigue; or we may feel okay but be unaware of harm to our bodies, such as loss of bone density that may one day become osteoporosis. Our experience in medicine has taught us that our different lifestyles interact to demand unique nutritional needs—the standard multivitamin does not suffice. Vous Vitamin was developed to find the specific combination of nutrients that is ideal for each person at a given time in their life. Telling us about who you are will help us determine what supplement is suited to you. You will then get to benefit from a safe, naturally derived, and medically sound product. You will find your Vous.

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How do I know the personalized vitamins are of the best quality?

We have spent extensive time researching and contracting only with state-of-the-art manufacturing facilities. Our products are always locally made in the United States. We strive to tailor our vitamins with the highest quality ingredients.

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How do I find out if Vous Vitamin worked well for other people?

Vous Vitamin is recommended by both nutrition experts and doctors. We take feedback from our customers very seriously, and continue to update our line of products based on your needs. Customers love to share their positive experiences with Vous Vitamin, and have even stated that our vitamin has changed their lives. Check out customer experiences with Vous Vitamin on our site.

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How does your pricing for your vitamin subscription work?

Your bottle of Vous Vitamin contains a month’s supply of multivitamins, which comes out to just around $1 per day depending on the delivery schedule—the fewer shipments, the more cost effective. We offer a 1-month trial, as well as subscription delivery schedules of 3 or 6 months that are billed automatically. Shipping costs are included in the cost of your vitamins.

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Who is Vous Vitamin’s custom vitamin made for?

Vous Vitamin is designed to optimize health and performance for all adults! The custom nature of our Multivitamin means we can assess the daily nutritional needs of any individual. Our product is not intended for children or those under the age of 18.

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Why a lifestyle questionnaire? Why don’t you use blood testing or genetics?

Our doctors’ extensive experience treating patients in their respective practices has taught us that we are best able to predict an individual’s nutritional deficiencies based on observations about their lifestyle. Vous Vitamin’s model is driven by our lifestyle questionnaire and does not incorporate blood test or genetic test results. We can assess your needs without an expensive, invasive blood test that isn’t always informative. Meanwhile, the data and literature of using genetic tests to inform vitamin dosing is in its infancy. If you would like to know more, read our blog about blood testing.

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What’s the scientific evidence behind Vous Vitamin?

We’ve done our research so that you don’t have to. In our customized vitamin formulas, we include only nutrients that have been proven by sound clinical research to have positive impacts on human health. This includes optimizing the amount of nutrients in each dose, as well as the molecular form of each compound to ensure the body absorbs it properly. Read more from Drs. Block and Levitan about the benefits and drawbacks of vitamins in The Vitamin Solution: Two Doctors Clear the Confusion about Vitamins and Your Health.

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Where can I find supplement facts about the ingredients that go in my custom Multivitamin?

You can find a list of the ingredients in your personalized vitamin on the product label. Our vitamins are gluten-free, dairy-free, Non-GMO, and contain no meat products. To learn more about our ingredients, head to your survey results page. Simply log into your account, click on “Take Your Vitamin Quiz” then “View previous results”.

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Are your Personalized Multivitamins vegetarian, vegan, gluten-free, etc.?

Your all-natural, custom all in one daily vitamin are gluten-free, lactose-free, non-GMO, and produced without any meat or dairy products. Our iron-containing products contain it in the form of Carbonyl, which is easy on the GI tract and much less constipating than most other forms of iron. Our tablets are easy to swallow, with special attention paid to pill size, shape, and coating to ensure maximum long-term compliance with your vitamin routine.

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Where do you source your Multivitamin from?

Our vitamins are manufactured in the United States and sourced from the highest quality ingredients available.

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Is your Multivitamin packaging eco-friendly?

Vous Vitamin believes a healthy planet fosters healthy individuals. Our all-in-one multivitamin formula means there is no need for pill packs. Vous Vitamin’s Personalized Multivitamin comes in recyclable bottles that contain a month’s supply, cutting down on unnecessary waste.

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Are your Personalized Multivitamins manufactured in a GMP-certified facility?

Our products are designed and built to standards defined by Good Manufacturing Practices (GMP) and are GMP-certified by a third-party organization (NSF). Every step of the manufacturing process is carefully monitored and subjected to an elaborate sequence of quality checks to ensure the highest industry standards set by the FDA. (USP certification does not follow the FDA GMP standards for supplements. In fact, many USP-certified products contain both USP and non-USP ingredients because the program does not cover all ingredients. This is why the GMP certification by either the NSF or NPA is now considered the gold standard for vitamins and supplements.)

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What kind of testing do you do on your vitamins?

Our vitamins are manufactured in the United States under the highest quality and purity standards. We have obtained Good Manufacturing Practices (GMP) Certification on all our products to ensure that the ingredients listed on the bottle are exactly what the bottle contains and vice versa. The ingredients in each formulation is based on medically sound research determined by extensive knowledge of the medical literature and our physician founders combined clinical experience of over thirty years.

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Is this Multivitamin FDA-approved?

The FDA does not approve dietary supplements before they go to market, but they are responsible for recalling products found to be harmful or misbranded. Regulation in the vitamin and supplement industry mainly comes from the FDA’s Good Manufacturing Practices (GMP), which we apply in our production process. Submitting product labels to the FDA is not required, but Vous Vitamin voluntarily completes this step to ensure our language is accurate and precise. We know that informed shoppers are better-equipped to navigate the vast options of vitamin products, and we’re here to help through transparency in our brand and a commitment to educating our customers.

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Can Personalized Multivitamins be taken with prescription medications?

Always check with your doctor before starting a new dietary supplement. That said, if taking thyroid medications, you should not take a multivitamin within three hours of taking your thyroid medication. If you have had bariatric surgery, your physician may have specific vitamin recommendations for you. There are other medication questions, information, and warnings that can be found through our personalized vitamin quiz.

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How long should it take for me to feel the effects of my custom vitamin?

The health benefits of taking a multivitamin, especially one that is tailored to your needs, are about more than a physical feeling: by the time your brain registers elevated mood and energy levels, our micronutrients have already been at work supporting bone structure, heart health, and nerve function. That said, the effects of our product may be felt within 60-90 days. Certain effects of good nutrition may never be felt, but the vitamins are contributing to your overall health.

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Who developed the vitamin quiz?

Our co-founders, Drs. Block and Levitan designed the personalized vitamin quiz. Their background as physicians and their extensive research in medical literature made them the ideal candidates to do so. They created a survey that can pinpoint your personal nutritional needs, in a way that only qualified medical professionals can do.

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How do you account for allergies?

Our vitamins are free of common allergens. However, we cannot always guarantee that rare allergens have been excluded. Always consult your doctor before starting a new dietary supplement if you suffer from allergy issues.

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Is this a vitamin pack?

In the traditional sense of the word, this is not a vitamin ‘pack’. For starters, our all in one vitamins come in bottles! Typical vitamin ‘packs’ carry a number of different vitamins. Our single pill solution packs all needed vitamins into one custom daily vitamin (take two pills daily).

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Is there a vegetarian option for Omegas?

Yes, our omega is vegetarian certified! We strive to produce high-quality multivitamins that are available to everyone. Dietary restrictions should never stop us from leading healthier and happier lives.

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How do I set reminders to take my vitamins?

We recommend setting a reminder on your smartphone. If you have an iPhone, tap the Reminders app, and you can set a daily reminder in the morning and evening to take your vitamins. In addition, we suggest you place your vitamins next to something you use every day, like a coffee machine or tooth brush. Also, try finding an accountability partner to take your vitamins with!

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Can I change individual answers to my vitamin survey afterwards?

To change individual answers, you will have to retake the survey. Log into your Vous Vitamin profile, and you can retake it quickly and easily. Please contact customerserv@vousvitamin.com to ensure your updated answers are incorporated into your next multivitamin formula.

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Do your vitamins contain dairy, gluten, GMOs etc?

No, they do not! Our vitamins are dairy, gluten, meat, and GMO-free.

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Who is Vous Vitamin’s Situational Supplement made for?

We created Situational Supplements after hearing feedback about our customers’ needs—these are meant to address the instances when you need an additional blast of nutrients, whether it’s fighting a cold or simply needing extra energy. Our products are not intended for use in children.

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Is your Situational Supplement Packaging eco-friendly?

Vous Vitamin works with recyclable materials where possible. Our Situational Supplements are shipped in minimal packaging to reduce our carbon footprint.

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How does your pricing for your Situational Supplement work?

Situational Supplements are available for one-time purchases: a single pack of 4 pills is $5, while ten packs of 4 pills are $40.

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Are your Situational Supplements vegetarian, vegan, gluten-free, etc.?

Our all-natural supplements are gluten-free, lactose-free, non-GMO, and produced without any meat or meat products.

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Where can I find supplement facts about the ingredients that go in my Situational Supplement?

You can find a list of the ingredients on the product label. Our supplements are gluten-free, dairy-free, Non-GMO, and contain no meat products.

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Where do you source your Situational Supplement from?

They are sourced from the same high quality ingredients as our personalized daily vitamins.

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Are your Situational Supplements manufactured in a GMP-certified facility?

Our products are designed and built to standards defined by Good Manufacturing Practices (GMP) and are GMP-certified by a third-party organization (NSF). Every step of the manufacturing process is carefully monitored and subjected to an elaborate sequence of quality checks to ensure the highest industry standards set by the FDA. (USP certification does not follow the FDA GMP standards for supplements. In fact, many USP-certified products contain both USP and non-USP ingredients because the program does not cover all ingredients. This is why the GMP certification by either the NSF or NPA is now considered the gold standard for vitamins and supplements.)

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Is this Situational Supplement FDA-approved?

The FDA does not approve dietary supplements before they go to market, but they are responsible for recalling products found to be harmful or misbranded. Regulation in the vitamin and supplement industry mainly comes from the FDA’s Good Manufacturing Practices (GMP), which we apply in our production process. Submitting product labels to the FDA is not required, but Vous Vitamin voluntarily completes this step to ensure our language is accurate and precise. The main takeaway is that informed shoppers are better-equipped to navigate the vast options of vitamin products, and we’re here to help through transparency in our brand and a commitment to educating our customers.

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Can Situational Supplements be taken with prescription medications?

Always check with your doctor before starting a new dietary supplement. That said, if taking thyroid medications, you should not take the supplement within three hours of taking your thyroid medication. If you have had bariatric surgery, your physician may have supplementary recommendations for you. There are other medication questions, information, and warnings that can be found through our personalized vitamin quiz.

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How long should it take for me to feel the effects of my Situational Supplement?

Some customers report that the effects of Situational Supplements can be felt almost immediately as they are intended to be boosts for a given situation. However, if you do not immediately feel the effects, the vitamins can still be delivering their intended functional benefit.

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What is your privacy policy?

We care about the privacy of our customers. To stay fully informed, please read our entire Privacy and Security Policy.

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Is my credit card information kept secure?

The security of our customers is of the utmost importance to us. You can shop at vousvitamin.com with confidence. We work with industry-leading partners such as Authorize.Net to ensure the security of your credit card. We always utilize leading encryption technologies on all credit card information.

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Do I need an account to sign up?

We require that you make an account, as you need one to finish the survey and complete your order. It’s super quick, and makes pausing, resuming, or canceling your subscription that much easier.

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How do I resume my vitamin subscription?

You can pause or reactivate your subscription at any time on the account page. Contact customerserv@vousvitamin.com for assistance.

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How does my custom vitamin subscription work?

We offer a recurring 3-month or 6-month subscription model with a 1-month trial option. You receive the number of bottles associated with your subscription or trial plan in a single shipment. For example, if you order a 3-month subscription, you will receive 3 bottles with each shipment and will be charged in a single payment for the shipment. You will receive your delivery on a recurring basis, subject to your original delivery date.

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Can I change the email address on my account?

Yes! On your account page, click Account details and you can update your email address.

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I forgot my password.

On your account page, click Lost your password, and enter your email. You will receive a link in your inbox to update your password.

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Can I edit my answers to the vitamin quiz after submitting it?

Of course. Simply click retake survey on our survey page, and you can quickly retake it to update us.

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Can I retake the entire vitamin quiz?

Yes. Go to the survey on our website, and click retake survey. Please contact customerserv@vousvitamin.com so that we can incorporate your latest information into your next order. You are encouraged to retake the survey when you have had a significant health or lifestyle change to reflect your latest personal needs

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Will new vitamin survey results automatically change what’s in my next order?

If you have retaken the survey and would like to see if a new formula is more appropriate for your next renewal order, please contact customerserv@vousvitamin.com to ensure your latest information is incorporated.

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I stopped halfway through the custom vitamin quiz. Can I start where I left off?

You have to start the survey over, but don’t worry – it only lasts a few minutes!

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Can I update my shipping and/or billing address?

Yes! On your account page, you can edit shipping and billing addresses by clicking on the ‘addresses’ tab

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How can I cancel my vitamin subscription?

On your account page, click on subscriptions, and you can cancel your subscription at any time.

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How do I change the ship date on my vitamin subscription?

Send an email to customerserv@vousvitamin.com with the new date for your subscription renewal.

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What is your return policy?

Customers can return any vitamin for any reason post-marked within 30 days of purchase via the United States Postal Service or the shipping method of your choice. Full refunds are given to the personalized multivitamins if you are not completely satisfied. The cost of shipping is the responsibility of the customer and Vous Vitamin must receive the return item post-marked within 30 days of purchase. We reserve the right to reject any return that does not comply with these requirements.

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What should I do if my vitamin delivery arrived damaged?

At Vous Vitamin, we make every effort to ensure you receive your order in excellent condition; however, sometimes items can get damaged during shipping. We will do everything we can to replace the item as quickly as possible. If you receive a damaged item, please email us at customerserv@vousvitamin.com.

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When will my custom vitamin order ship?

Items are processed as quickly as possible. You should receive your shipment within 5-10 business days of placing your order.

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My vitamin order needed verification. Will it ship soon?

If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue.

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Can I make changes to or cancel my custom vitamin order after it has been submitted?

Please contact customerserv@vousvitamin.com and we will make efforts to accommodate the request

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When am I charged for the vitamins I ordered?

Your credit card is charged once your order has been processed or subscription renews.

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Can I view my past orders?

Yes. Click on the “My Account” option on our menu. Log in using your email address and password. You’ll then be able to view your order history.

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Will you notify my if there are any problems with my custom vitamin order?

We may notify you by email of any complications with your order. If you have any issues with your order, please email customerserv@vousvitamin.com and we will get back to you as soon as possible.

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What forms of payment do you accept?

We accept the following credit cards: Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, and PayPal

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Do I need to pay sales tax with my order?

Residents of Illinois have to pay applicable sales tax. This may be subject to change.

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Can I order just one month of custom vitamins?

Yes! Our custom multivitamin is available in a one-month trial for $40. That’s $1.33 per day for your complete nutritional fix.

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What’s the status of my vitamin order?

You will receive an email from us confirming your order, and another email confirming that your bottle is on its way!

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Do you ship internationally?

No, we currently only ship within the United States.

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Do you offer expedited shipping?

We do not offer expedited shipping. Most orders will arrive in about five days after placing the order. If you need it sooner, please email customerserv@vousvitamin.com and we will do our best to get your order to you sooner.

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How much does shipping cost?

Shipping is free unless otherwise specified.

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How do I track my custom vitamin subscription or order?

You will receive an email with tracking information. The email will come from stamps.com

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How does pricing work for my vitamin subscription or trial?

Pricing differs by length of subscription. You can choose a 1-month non-recurring trial ($40), a 3-month subscription ($90/3mo), or a 6-month subscription ($150/6mo)

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Is there a family vitamin or group deal?

Not at this time.

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How do gift cards work for a custom vitamin order?

Give the gift of wellness! You can purchase Vous Vitamin Gift Cards on our website. They range between $10-$500, and we recommend you choose a denomination to cover a Vous Vitamin subscription. Please note, our gift cards are electronic only, and you can apply your code on our website

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How do I use my promo code?

When you are checking out, our website will give you the option to apply your promo code. If you have any issues with your promo code, please contact customerserv@vousvitamin.com

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Press inquiries

Press inquiries can be directed to Allison Edheimer. You can reach her at allison@jillschmidtpr.com

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Corporate partnerships inquiries

All corporate partnership inquiries can be directed to info@vousvitamin.com

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Affiliate marketing inquiries

All affiliate marketing inquiries can be directed to info@vousvitamin.com

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Referral program

All customers receive an email with referral program details. Vous Vitamin offers rewards for referring a friend to the program.

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Social media

Find us on Instagram and Twitter @vousvitamin, and Facebook @vouspersonalizedvitamin.

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*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.